Return & Refund Policy

Return & Refund Policy for DreamPilot M103

Version: V1.0

Document Code: SPM103-RR-20260617

Last Updated: June 17, 2026

selepu.com, operated by QINGMU HONG KONG HOLDING LIMITED (hereinafter referred to as "we," "us," or "our"), is the authorized e-commerce and digital operations service provider for Selepu Technology Co., Ltd. ("Selepu"). We value your shopping experience and after-sales support. This Return & Refund Policy explains how returns, refunds, replacements, and related after-sales requests are handled for DreamPilot M103 purchased directly from selepu.com.

Please read this policy carefully before submitting a return or refund request. By purchasing from selepu.com, you acknowledge and agree to the terms described in this policy.

1. Scope of This Policy

This Return & Refund Policy applies only to products purchased directly from selepu.com.

Products purchased from other retailers, marketplaces, or third-party platforms are subject to the return and refund policies of the original seller.

2. Order Cancellation

Orders can be canceled free of charge before shipment.

Once an order has been shipped, it cannot be canceled directly. If you request cancellation after shipment or refuse delivery, the original shipping cost, return shipping cost, and any related logistics fees will be the customer’s responsibility and may be deducted from your refund.

3. Returns or Replacements for Quality Issues

If your product has a verified quality issue within 1 year of delivery, you may request a return, replacement, or other after-sales support free of charge. For consumers in the EEA and the UK, products are covered by a 2-year legal guarantee of conformity.

For verified product quality issues within 1 year, or two years for EEA and UK residents, of delivery, we will cover the related return or replacement shipping costs.

Quality issues may include, but are not limited to:

  1. Failure to power on;
  2. Charging failure not caused by misuse;
  3. Verified Bluetooth or Wi-Fi connection failure;
  4. Verified heating function failure;
  5. Verified vibration or EMS function failure;
  6. Verified EEG sensor or sleep tracking function failure;
  7. Other confirmed manufacturing or functional defects.

Products with quality issues reported after 1 year, or two years for EEA and UK residents, from the date of delivery are not eligible for free returns or replacements.

4. Returns for Unused Products Without Quality Issues

For returns not related to product quality issues, you may request a return within 14 days of delivery.

To be eligible for a return, the product must remain in its original condition: unused, clean, and free from stains, odors, wear, or damage.

The item must be complete and include all original packaging, labels, parts, and accessories.

For returns not caused by product quality issues, the customer is responsible for the return shipping cost. The return shipping cost and any related logistics fees may be deducted from the refund amount.

5. Used Products Without Quality Issues

We do not accept returns or provide refunds for goods that are unsealed after delivery and are not suitable for return due to health protection or hygiene reasons. For hygiene reasons, used products without verified quality issues are not eligible for return or refund.

Subjective sleep experience, personal preference, change of mind, or results that do not meet personal expectations are not considered product quality issues.

If the product does not have a verified quality issue, the return will be handled according to the non-quality issue return rules described in this policy.

6. Damaged, Defective, Incorrect, or Missing Items Upon Delivery

If you receive a damaged, defective, incorrect item, or an item with missing accessories, please contact us at support@selepu.com within 7 days of delivery.

Please provide your order number, product serial number, a description of the issue, and photos or videos showing the problem.

Once the issue is verified, we will provide a suitable solution free of charge, such as replacement parts, a replacement, a return, or a refund.

7. Return Authorization

Please contact our customer support team at support@selepu.com before returning any product.

You will need to provide:

  1. Your order number;
  2. Product serial number;
  3. Reason for return;
  4. Product photos.

The product serial number is the 20-digit code following “S/N”. You can find it in one of the following locations:

  • On the barcode label on the back of the product box;
  • On the back of the eye mask head strap;
  • In the app, following “S/N”.

For returns not caused by product quality issues, please provide clear photos showing the complete product and all included items:

  • Package Box × 1;
  • Storage Bag × 1;
  • Quick Start Guide × 1;
  • Eye Mask × 1;
  • User Manual × 1;
  • Magnetic Charging Cable × 1.

For returns related to product quality issues, please provide photos or videos showing the issue, or relevant app screenshots if applicable.

Returns sent without prior approval may not be accepted or refunded. For consumers in the EEA or the United Kingdom exercising their statutory right of withdrawal in respect of unused and unsealed goods, prior approval is not required. Such consumers need only notify us of their decision to withdraw within 14 calendar days of delivery and return the product within a further 14 calendar days.

Once your return request is approved, the item must be shipped back within 30 days. If the item is not shipped within 30 days after approval, the return authorization may expire.

8. Return Shipping

Returned items must be properly packaged to prevent damage during transit. We recommend using the original packaging whenever possible.

Customers are responsible for keeping the shipping receipt and tracking number.

For returns not caused by product quality issues, the customer is responsible for return shipping costs and any related logistics fees.

9. Refunds

After we receive your returned item, we will inspect it within 3–5 business days.

If the return is approved, the refund will be processed to your original payment method within 14 calendar days. The actual posting time may vary depending on your bank or payment provider.

For returns not caused by product quality issues, original shipping costs, return shipping costs, handling fees, and other related logistics fees are non-refundable where applicable and may be deducted from the refund amount. For EEA and UK consumers exercising their 14-day right of withdrawal, standard original delivery costs will be fully refunded.

Duties, taxes, and fees not collected or controlled by us are non-refundable where applicable.

If the returned item shows signs of use, wear, damage, stains, odors, missing parts, missing accessories, or packaging damage that affects resale, we reserve the right to deduct part of the refund or reject the return.

10. Contact Us

If you have any questions about this Return & Refund Policy or need after-sales support, please contact us at:

Company: QINGMU HONG KONG HOLDING LIMITED

Email: support@selepu.com

Address: 3 Tai Street, 19H, Max Grand Plaza, San Po Kong, Kowloon, Hong Kong SAR