Warranty Policy
Last Updated: 2026
This After-Sales Policy applies to the purchase and use of our Smart Sleep Mask (“Product”) sold in the United States, Europe, East Asia, Australia, South Africa, Thailand, and other international markets. By purchasing or using the Product, you agree to the terms set forth below.
1. Product Nature & Disclaimer
l This Product is a consumer-grade smart wellness device
l It is not a medical device
l It is not intended to diagnose, treat, cure, or prevent any disease or medical condition
l Individual sleep experiences and outcomes may vary
2. Warranty Policy
2.1 Limited Warranty Coverage
We provide a 12-month limited warranty starting from the date of original purchase or delivery, whichever applies.
This warranty covers defects in materials and workmanship under normal consumer use, including:
l Electronic component failures
l Control or sensor system malfunctions
l Battery abnormalities not caused by normal aging
2.2 Warranty Exclusions
This limited warranty does not cover:
l Damage caused by misuse, abuse, accidents, or improper handling
l Damage caused by water exposure, crushing, or dropping
l Unauthorized disassembly, modification, or repair
l Normal wear and tear, including surface aging and elastic degradation
l Battery capacity reduction due to natural aging
l Products purchased from unauthorized sellers or channels
3. Return & Refund Policy
3.1 30-Day Return Policy
Customers may request a return within 30 days of receiving the Product if:
l The Product is in good working condition
l No excessive or long-term usage marks are present
l All original accessories and packaging are included
l Refunds will be issued after inspection and approval and returned to the original payment method.
3.2 Non-Returnable Conditions
Returns may be declined if:
l The Product shows clear signs of excessive or improper use
l The Product is customized or personalized
l The return request is submitted after the applicable return period
4. Replacement & Repair Policy
4.1 Replacement
l Within 7 days of delivery: defective products are eligible for replacement with a new unit
l Within 8–30 days of delivery: defective products may be replaced with the same model or an equivalent product
4.2 Repair
l Within the warranty period: repair or replacement will be provided at no cost
l Outside the warranty period: paid repair services or discounted replacement options may be offered
5. Battery & Consumable Components
l The built-in battery is considered a consumable component
l Normal battery capacity degradation over time is not considered a defect
l Abnormal issues such as failure to charge, overheating, or sudden capacity loss during the warranty period are covered
6. Customer Support
We provide global customer support through:
l Official customer support email: Hello@selepu.com
l Online help center and FAQ：www.selepu.com
l Customer inquiries are generally responded to within 48 business hours.
7. Regional Consumer Rights Notice
United States
This policy complies with applicable U.S. consumer protection laws and FTC guidelines.
European Union
This policy does not affect statutory consumer rights under applicable EU laws, including the 14-day right of withdrawal.
Australia
This warranty is provided in addition to rights and remedies available under Australian Consumer Law.
South Africa
This policy is aligned with the South African Consumer Protection Act, including statutory quality protections.
Thailand & Other Regions
Local e-commerce platform policies and applicable consumer laws may apply in addition to this policy.
8. Limitation of Liability
l This Product is provided as a consumer wellness device only
l We do not guarantee specific sleep improvements or outcomes
l To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use or inability to use the Product
9. Policy Updates
We reserve the right to update or modify this After-Sales Policy at any time. The latest version will be published on our official website.