Häufig gestellte Fragen (FAQ)

• Package Box × 1
• Storage Bag × 1
• Quick Start Guide × 1
• Eye Mask × 1
• User Manual × 1
• Magnetic Charging Cable × 1

No. DreamPilot M103 supports Offline Mode, so you can use the mask without the app or Wi-Fi. For personalized settings, AI Mode, firmware updates, and sleep experience summaries, please connect the mask through the DreamPilot+ app.

Yes. The mask can work in Offline Mode without Wi-Fi. However, sleep experience summaries require a network connection to upload data. If used offline, reports may appear later after the device reconnects to Wi-Fi.

Yes. Please fully charge the mask before first use using the magnetic charging cable included in the box.

During charging, the indicator light will stay red. When fully charged, the indicator light will turn green. If the battery is low, the red light will blink slowly.

A full charge takes about 3.5 hours. Battery life is approximately 20 hours, depending on use settings.

Please check whether the magnetic charging cable is properly attached to the charging port. Make sure the charging area is clean and dry, and use only the provided charging cable. If the indicator light does not turn red during charging, please contact support.

Scan the QR code in the Quick Start Guide or User Manual, or search for “DreamPilot+” in your app store.

Turn on Bluetooth and Wi-Fi on your phone. Open the DreamPilot+ app and log in. Press and hold the power button for about 3 seconds to turn on the mask. In the app, go to the device pairing page, select the device named “M103-xxxxxx,” tap “Pair,” and follow the on-screen instructions to complete Wi-Fi binding.

No. Pairing must be completed inside the DreamPilot+ app. Please do not connect the mask directly through your phone’s Bluetooth settings.

DreamPilot M103 supports 2.4GHz Wi-Fi. Please make sure your phone and the mask are using the same 2.4GHz network. Also check that Bluetooth and Wi-Fi permissions are enabled, the Wi-Fi password is correct, and the mask is close to your phone during setup.

DreamPilot M103 supports Offline Mode, AI Mode, and Custom Mode. Offline Mode can be used without the app or Wi-Fi. AI Mode adapts the experience based on usage patterns. Custom Mode allows you to manually adjust settings such as sound, warmth, vibration, and mild sensory feedback.

If you want a simple start, use Offline Mode. If you want the mask to adapt automatically, use AI Mode through the app. If you prefer manual control, use Custom Mode.

Press and hold the “+” and “-” buttons together to switch modes. Within a selected mode, press “+” to increase the level or “-” to decrease it. Some settings can also be adjusted in the DreamPilot+ app.

Some functions may not be available when the battery level is too low. Please charge the mask and try again. In AI Mode, some adjustments may also be subtle or may not activate continuously. For more noticeable control, use Custom Mode.

Gently clean your forehead before use. Put on the mask and adjust the strap until it feels secure and comfortable. Make sure the sensing area is aligned with your forehead and positioned about 2 cm above the eyebrows.

The mask needs close and even contact with the skin to support stable sensing and a smoother user experience. If the contact is not stable, the device may not work as expected.

Temporary redness or slight impressions may appear after use because the mask stays close to the skin. This is usually normal and should fade within a short time. If discomfort continues, stop using the mask and contact support or consult a healthcare professional.

You can view your sleep experience summary in the DreamPilot+ app after the session data is uploaded. Network connection is required for report upload.

Sleep experience summaries require network connection and data upload. If the mask was used offline or the Wi-Fi connection was unstable, the device will check for unsynced data after reconnecting to the network and upload it when available.

The DreamPilot+ app will notify you when firmware or software updates are available. Please follow the in-app instructions to keep your mask up to date.

No. Do not wash or immerse the mask in water. Gently wipe the exterior surface with a damp cloth or soft tissue. Avoid exposing the main unit to water, rain, snow, or other liquids.

DreamPilot M103 may not be suitable for children, people unable to express discomfort, pregnant or lactating women, people with implanted medical devices, epilepsy, uncontrolled hypertension or heart conditions, skin damage around the wearing area, impaired heat sensation, or anyone advised by a physician not to use heated eye masks. Please consult a healthcare professional if you are unsure.

If you feel discomfort, reduce the intensity or stop using the mask. If severe discomfort occurs, such as headache, nausea, dizziness, allergic reaction, or eye redness, discontinue use immediately and consult a healthcare professional.

No. Do not use the heating function while wearing contact lenses.

No. DreamPilot M103 is intended for general wellness and relaxation use only. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease.

Please contact support@selepu.com with your order number, product serial number, issue description, and photos or videos if applicable. For return details, please refer to our Return & Refund Policy.

The product serial number is the 20-digit code following “S/N”. You can find it on the barcode label on the back of the product box, on the back of the eye mask head strap, or in the app after “S/N”.