Shipping Policy

1. Order Processing Time

Orders are typically processed and shipped within 1–3 business days, excluding the order placement day and public holidays.

During promotional events, public holidays, or peak order periods, processing may take slightly longer. We appreciate your understanding.

2. Shipping Origin

3. Shipping Costs

Free Standard Shipping

We provide free standard shipping for an order containing one DreamPilot M103 unit.

Additional Shipping Fees

Additional shipping fees may apply in circumstances involving special delivery requirements, remote locations, incomplete or incorrect addresses, or customer-requested reshipment.

Where an additional fee applies, we will contact you before processing the shipment.

4. Countries and Regions We Ship To

We currently ship to the following countries and regions:

North America: United States and Canada

Europe: United Kingdom, France, and Germany

Asia Pacific: Japan

If your country or region is not listed above, we are currently unable to ship to your location.

Remote Area Restrictions

Due to limitations imposed by third-party logistics providers, delivery may not be available to certain remote areas, islands, or locations with limited carrier coverage.

Please confirm that your address is within an eligible delivery area before placing your order.

Addresses We Cannot Ship To

We do not currently ship to:

• Military addresses, including APO, FPO, and DPO addresses
• P.O. Boxes
• Freight forwarder warehouses

Please provide a valid physical delivery address when ordering.

5. Estimated Shipping Time

International shipping typically takes 8–15 business days after the order has been dispatched.

Actual transit times may vary depending on the destination, customs processing, local carrier capacity, and other circumstances outside our direct control.

Delivery delays may occur due to:

• Public holidays or customs inspections
• Extreme weather conditions or natural disasters
• Promotional events or peak shopping seasons
• Carrier disruptions or limited local delivery capacity

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

6. Delivery Information

Accuracy of Shipping Information

Please ensure that the recipient’s name, telephone number, postal code, and complete delivery address are accurate before submitting your order.

Where required for customs clearance, customers must also provide valid tax identification or other customs-related information.

SELEPU is not responsible for delivery failures, losses, or additional costs caused by incorrect or incomplete information provided by the customer, or by the recipient being unreachable.

Duties, Taxes, and Customs Clearance

International orders may be subject to import duties, customs fees, taxes, or VAT imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or standard shipping charge.

If a shipment is returned, confiscated, delayed, or destroyed because the recipient refuses to pay applicable charges, refuses customs clearance, or fails to provide required documents within the requested time, the resulting shipping fees, customs charges, fines, and related costs may be charged to the customer.

7. Address Changes

Once an order has been dispatched, the shipping address generally cannot be changed while the package is in transit.

To request an address correction before your order ships, contact our customer service team as soon as possible. Although we will do our best to assist, address changes cannot be guaranteed after an order has been submitted.

8. Returned or Undeliverable Packages

A package may be returned to the sender because of an incorrect address, an unavailable recipient, refusal of delivery, unpaid customs charges, incomplete customs documentation, or failure to collect the shipment.

If a package is returned for a reason caused by the recipient or by incorrect information supplied during checkout, additional shipping or reshipment fees may apply.